At Top Cable Pro, customer satisfaction is our priority. This Refund Policy explains when refunds may be issued and the conditions that apply to service cancellations or billing adjustments.
Refunds are issued only in cases of incorrect billing, service failure, or accidental duplicate payments. All refund requests must include valid proof of payment.
Installation charges, activation fees, and partially used monthly plans are non-refundable. Refunds are not issued for customer-caused service issues or misuse.
Customers may cancel their service anytime by contacting support. If eligible, prorated refunds may be provided for unused service days, depending on the plan terms.
Approved refunds are processed within 7–14 business days. Depending on your bank or payment provider, the refund may take additional time to reflect in your account.
If you notice an incorrect charge, please notify us within 7 days. We will investigate the issue and resolve it through adjustment or refund if applicable.
Plans or services purchased through third-party partners or affiliates are subject to their refund policies. Top Cable Pro cannot process refunds for externally billed services.
For refund requests or billing concerns, contact our support team at support@topcablepro.online. Please include your registered email, phone number, and invoice details.
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